Refund policy

1. Overview

This Refund Policy explains when Cosmic Thread Software ("we," "us," or "our") provides refunds for Backshelf Pro subscriptions. It forms part of our Terms of Service.

2. Payment Processing

Pro subscriptions are sold through a third-party payment provider that acts as the merchant of record. The provider processes payments, issues receipts, and issues approved refunds. It is identified at checkout and on your receipt.

3. First-Payment Refund

If you request a refund within 14 days after your first Pro payment, we will refund that payment in full. You do not need to provide a reason. This applies to both monthly and yearly plans.

When we refund your first payment, we will also cancel your Pro subscription, and your account will return to the free tier. Your collection and wishlist records are not deleted.

4. Renewal Payments

Except as described in this policy or required by applicable law, we do not refund amounts for a billing period that has already begun.

5. Cancellation

You may cancel your Pro subscription at any time in Settings, under Billing. Cancellation stops future renewal charges.

You will keep access to Pro features until the end of the current billing period, after which your account returns to the free tier. Cancelling does not refund the current billing period.

6. Billing Errors

If you believe you were charged in error, such as a duplicate charge or a charge made after you cancelled, please contact us. We will review the charge and refund any amount we confirm was charged in error.

7. How to Request a Refund

To request a refund, email [email protected] and include the email address associated with your Backshelf account. You may also request a refund through the link provided in your payment receipt.

Approved refunds are returned to the original payment method and are generally processed within 14 days of approval. Your bank or card issuer may take additional time to post the refund to your account.

8. Discontinuation of the Service

If we discontinue Backshelf, refunds of prepaid subscriptions are handled as described in our Terms of Service.

9. Statutory Rights

Nothing in this policy limits any right you may have under applicable consumer protection law, including any right to cancel or withdraw from a purchase.

10. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page identifies the current version.

11. Contact Us

Questions about this policy may be sent to [email protected].